Sales Policy

Effective Date: June 10, 2025

At Charmtopis, we strive to make your shopping experience seamless and transparent. This Sales Policy outlines the terms of purchase, pricing, payment, and delivery for all orders placed on our website.

1. Product Pricing

  • All prices are listed in GBP (£) and include applicable VAT.

  • Prices are subject to change without prior notice; however, the price charged will be the price in effect at the time your order is placed.

  • Promotional discounts, coupon codes, and special offers cannot be combined unless explicitly stated.

2. Payment Methods

We accept the following secure payment options:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay and Google Pay

  • Bank Transfer (for wholesale orders—please contact us for details)

All transactions are encrypted via SSL to protect your financial information.

3. Order Confirmation

  • After you place an order, you will receive an Order Confirmation email containing your order number, summary of items purchased, billing and shipping information.

  • Please review this email carefully and contact us immediately if any details are incorrect.

4. Pricing Errors

In the unlikely event of a pricing error on our website:

  • If the correct price is lower, we will honor the lower price.

  • If the correct price is higher, we will contact you to confirm if you wish to proceed with the purchase at the correct price. You may cancel without penalty if you do not wish to proceed.

5. Sales Tax & Duties

  • Orders shipped within the UK include VAT in the listed price.

  • International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the purchaser.

6. Order Cancellation

  • You may cancel your order within 2 hours of placing it by contacting our customer service at contact@charmtopis.com or +44 77 8121 7154.

  • Once your order has been processed or shipped, cancellation is no longer possible; please refer to our Return Policy for exchange and refund options.

7. Shipping & Delivery

  • We offer standard and express shipping options at checkout.

  • Estimated delivery times will be provided in your Order Confirmation email.

  • If an item is out of stock or delayed, we will notify you promptly with an updated delivery estimate.

8. Wholesale & Bulk Orders

For bulk purchases or wholesale inquiries, please contact our sales team at sales@charmtopis.com for personalized pricing and terms.