Delivery Policy

Effective Date: April 18, 2025

At CharmTopis, we strive to ensure that your orders are delivered to you in a timely and reliable manner. This Delivery Policy explains the terms and conditions surrounding the delivery of products purchased on https://charmtopis.com/.

1. Shipping Methods and Delivery Times

We offer various shipping methods to accommodate different delivery needs. Delivery times may vary based on the shipping method selected and the destination of your order. Once your order has been processed, you will receive an estimated delivery date.

  • Standard Shipping: Estimated delivery time of 5-7 business days.

  • Expedited Shipping: Estimated delivery time of 2-3 business days.

  • International Shipping: Delivery times vary by country, typically 7-14 business days.

Please note that delivery times are estimates and may vary due to factors such as weather, holidays, or customs processing for international shipments.

2. Shipping Costs

Shipping costs are calculated at checkout based on the destination, shipping method, and size/weight of your order. You will be able to review your shipping costs before finalizing your purchase.

  • Free Shipping: We offer free standard shipping on orders over a certain amount (check our website for current offers).

  • Expedited Shipping: Additional charges apply for expedited shipping.

3. Order Processing Time

Once your payment is successfully processed, your order will be packaged and shipped within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Confirmation

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the courier’s website. If you did not receive a tracking number or need assistance tracking your package, please contact us at contact@charmtopis.com.

5. International Shipping

We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the customer. These additional charges are typically collected by the shipping company or upon delivery.

  • Customs and Import Duties: Please check with your local customs office to understand your potential duties and taxes before placing your order.

  • Shipping Fees: International shipping fees are calculated at checkout.

6. Shipping Restrictions

  • We are unable to ship to P.O. Boxes.

  • Certain items may not be eligible for international shipping due to import restrictions.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid delays. We are not responsible for lost or delayed orders due to incorrect address information provided by the customer. If you notice an error with your shipping address, please contact us immediately.

8. Delivery Issues

If there are any issues with the delivery of your order (e.g., damaged or missing items), please contact our customer service team within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue as quickly as possible.

9. Delayed Deliveries

While we make every effort to ensure timely delivery, delays can occur due to unforeseen circumstances such as inclement weather, strikes, or customs processing for international orders. If your order is delayed, we will notify you and provide an updated delivery estimate.

10. Returns Due to Delivery Issues

If you wish to return an item due to delivery-related issues such as damage, please refer to our Refund and Returns Policy. In cases of damaged or defective items received during delivery, we will assist you with the return process and cover the cost of return shipping.

11. Contact Us

If you have any questions or concerns regarding shipping or delivery, feel free to contact us: